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Digital Specialists

user research

User Research

MilUX provides high quality user research services as part of insight-led design.

By working with you to focus on the users and their outcomes we are able to deliver the necessary understanding and insight, and translate this into an actionable delivery plan for the future to give you confidence to move into development knowing your solution is solving the right problems. 

Typical deliverables from our research services include:

  • User research plans and reports
  • Personas
  • Service Blueprints
  • User journey maps
  • User story maps

Agile Delivery Management

MilUX provides Expert level* Delivery Management to support your product or service teams in the adoption of Agile and Lean practices, commercial and financial management, delivery planning and improving team dynamics and collaboration.  

*as defined by the Digital, Data and Technology Profession Capability Framework

Delivery management

Expert Military Support

Having a military expert supporting digital teams in the defence domain is invaluable. Military users speak their own language and often understate the problems that they face. By pairing ex military and serving reservists with User Researchers and Business Analysts we have found that the quality and speed of research and analysis is significantly improved. User Researchers can flow uninterrupted through research sessions safe in the knowledge that the military expert is capturing the TLAs and special terms that are unfamiliar to their civilian counterpart.   

Digital Specialist Talent Consultancy

MilUX can provide skilled professionals, specifically selected with the appropriate security clearances and defence experience to support digital teams. We use the Digital, Data and Technology Profession Capability Framework as the reference for the digital skills offered. We have worked with our associates previously or they have been recommended to us by a trusted partner. All associates follow our approach and share our values.


Client testimonials

“I was personally impressed by the motivation and dedication of the team for this discovery work, and the commitment by all to the articulation of user needs. I have spent some time reading through your documentation online, and I have yet to see something of this magnitude across Defence.” 


“The team displayed mature agile and digital ways of working. Consisting of a full multidisciplinary team, the project was able to zoom into specific problem spaces where required, with precision and skill.”

“This is the first time that army research has been user centric and is a massive achievement’

Person 5
Defence Digital Service Assessor

Case Studies

Army HQ - Land Deployed Application Discovery

LDADwebMilUX supplied Delivery Management, Agile Coaching, Business Analysis, User Research, Service Design, and Content Design for a 12 month Discovery phase for Army HQ's Deployed Applications Group in support of the design and development of tactical applications.

Read the blog here:

Army HQ - Army Service Manual and Design System Discovery

ASMwebProvision of a full team to deliver a Discovery of the Army Design System and Army Service Manual. The Service Manual was based in the GDS Manual, but required inputs and integration of  Human Factors, Safety, Defence Standards and Joint Service Publications due to the nuances of the Army's deployed environment.


Strategic Command - Morpheus Programme

Provision of military experts for the Battlefield and Tactical Communications & Information Systems (BATCIS) Delivery Team. These personnel were embedded with design teams in General Dynamics UK (GDUK) supporting Product Management and User Research for the design and delivery of the Evolve to Open Project of the Morpheus Programme.

Army HQ - LE TacCIS Programme

Provision specialists; Delivery Manager, User Researcher, Content Designer, Interaction Designer, Human Factors Engineer,  to embed User Centred Design into the programme. The team supported the Product Manager in the creation of the Army Design Ops function.